Ko9 Privacy Policy — How We Protect Your Information

Introduction & Scope

Ko9 (referred to as "we" or "the Platform") operates a safe and transparent online gaming service for users in Bangladesh. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over your data.

This policy applies to ko9's website, mobile app, and all digital services. It takes effect as soon as you open an account, play a game, or interact with ko9 in any way. We recommend reading it carefully before using our services.

Our privacy policy is built in line with international data protection standards. We believe transparency is the foundation of trust — which is why everything is written in plain, straightforward language.

What Information We Collect

Ko9 collects various types of information to deliver its services. Full details are provided below:

We only collect information that is necessary. We never ask for excessive or irrelevant data. The information provided at registration forms the foundation of our core database.

How Your Information Is Used

Ko9 uses the information it collects for the following purposes:

Who Your Information Is Shared With

Ko9 strictly limits data sharing. Information may only be shared in the following circumstances:

• Payment Partner: With mobile banking providers such as bKash, Nagad, and Rocket — for transaction verification purposes only.
• KYC Verification Provider: With licensed third-party identity verification providers — for verification purposes only.
• Legal Authority: When disclosure is legally required by a valid court order or government directive.
• Security Investigation: With relevant authorities in the investigation of fraud or unlawful activity.
• Business Transfer: In the event of a business merger or transfer, with the new operator — you will be notified in advance.

Data Retention & Security

Ko9 uses industry-leading security measures to keep your data safe:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• AES-256 Encryption: All stored data is protected with the highest standard of encryption.
• Firewall & DDoS Protection: Multi-layer security infrastructure to protect against server-side attacks.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Regular Security Audits: Regular security audits are conducted by independent expert teams.
• Restricted Access: Only authorized personnel are permitted to access data on a need-to-know basis.

Data is retained for as long as your account remains active. Following account closure, certain data may be kept for a legally required period (typically 5 years), after which it is securely deleted.

In the event of a security breach, we will promptly notify affected users and take all necessary steps to address the situation.

Cookie Policy

Ko9's website and app use various types of cookies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: Used to monitor site speed and performance.
• Functionality Cookies: Used to remember your language preference and settings.
• Analytics Cookies: Used to understand site usage patterns — no personal data is collected.

You can disable all non-essential cookies at any time from your browser settings. Please note that doing so may affect the functionality of certain site features.

Your Rights

As a ko9 user, you have the following rights over your personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: Subject to certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your information in a commonly used, portable format.
• Right to Object: You can opt out of having your information used for marketing purposes.

To exercise any of your rights, contact us at support@ko9.world. We will respond within 30 business days. Please note that in some cases, legal obligations may prevent us from fulfilling certain requests — where this applies, we will explain the reason.

Privacy of Minors

Ko9 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and any account found to belong to someone under 18 is closed immediately.

If a minor has registered by mistake, a parent or legal guardian can notify us and we will immediately delete that account and all associated data.

Third-Party Links & Services

The ko9 platform uses third-party game software and payment gateways. These third parties may have their own privacy policies, which are outside of ko9's control.

Data shared with payment partners (bKash, Nagad, Rocket) is governed by their own privacy policies. ko9 shares only the minimum information necessary for payment verification.

Game software providers may retain game outcome and statistical data — however, this is never personally identifiable information.

Policy Updates & Contact

Ko9 may update this Privacy Policy from time to time. When changes are made:

• A new version will be published on this page with an updated date.
• For significant changes, you will be notified via your registered email or mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns about our Privacy Policy, please get in touch with us:

• Email: support@ko9.world
• Live Chat: Via website or app, 24/7
• Support Ticket: From the support section of your account