Ko9 Terms & Conditions — Know Before You Play

General Terms & Conditions

Ko9 (hereinafter referred to as the "Platform") is an online gaming and betting service operated for users in Bangladesh. These terms and conditions constitute a legally binding agreement between ko9 and the user.

Ko9 reserves the right to update these terms and conditions at any time. Any changes will be announced on the website. Continued use of the platform after such changes constitutes acceptance of the updated terms. We recommend checking this page regularly.

These terms are governed by the laws of Bangladesh and ko9's internal policies. In the event of any dispute, ko9's decision shall be considered final.

Account Registration & Eligibility

To open an account with ko9, the following conditions must be met:

• You must be at least 18 years old — this is ko9's strictest requirement.
• You must be a legal resident of Bangladesh.
• You must provide your full name, address, date of birth, and contact details accurately.
• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• If any information provided during registration is found to be false, your account will be terminated and your balance may be forfeited.

Ko9 may initiate an identity verification (KYC) process at any time. You may be required to submit a copy of your national ID or passport. Failure to cooperate with the verification process may result in a temporary or permanent account suspension.

Deposit, Withdrawal & Payment Policy

All financial transactions on ko9 are governed by the following rules:

• Deposits must be made only from a bKash, Nagad, or Rocket account registered in your own name.
• Deposits or withdrawals through third parties are strictly prohibited.
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• Additional verification may be required for large withdrawal amounts.
• If a suspicious transaction is identified, ko9 reserves the right to freeze the transaction and conduct an investigation.

Ko9 does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider may apply their own service charges — this is outside ko9's control.

Your account must be verified before withdrawals can be processed. Unverified accounts will not be able to submit withdrawal requests. We strongly recommend completing your KYC as soon as possible.

Bonus & Promotion Terms

All ko9 bonuses and promotions come with their own terms. By accepting a bonus, you automatically agree to its specific conditions. General bonus terms are outlined below:

• Welcome Bonus: A 100% bonus is available on your first deposit. To withdraw this bonus, you must wager at least 15x the bonus amount.
• Reload Bonus: A bonus is available on qualifying deposits made each week. Terms and amounts are subject to change.
• Cashback: Cashback is awarded on net losses in selected games. No wagering requirements apply to cashback.
• Referral Bonus: Refer a friend and both of you earn a bonus — terms apply.

Ko9 may modify, suspend, or cancel any bonus offer at any time without notice. If a user is suspected of abusing the bonus system, their bonus will be voided and their account will be placed under review.

Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed and all balances forfeited.

Gaming Rules & Fair Play Policy

All games on ko9 are powered by internationally recognized software providers. Every game outcome is determined entirely by Random Number Generator (RNG) technology. ko9 does not control or influence game results in any way.

The key rules for gaming are:

• Each game's rules and RTP (Return to Player) rate are publicly displayed.
• If a game is cancelled due to a technical issue, the stake for that bet will be refunded.
• If a connection is lost during a live game, the outcome will be determined based on the data recorded on the server.
• Sports Betting results are sourced from official channels. In the case of disputed results, ko9's decision is final.
• If a technical glitch in any game results in an abnormal win, ko9 reserves the right to void that win.

Ko9 enforces bet limits across all games. The maximum bet amount for each game is fixed and clearly displayed within the game interface. Placing a bet above the set limit is not permitted.

Prohibited Activities & Account Suspension Policy

The following activities are strictly prohibited on ko9:

• Playing games using automated bots, scripts, or software.
• Using another person's account or sharing your account credentials with others.
• Using the platform for money laundering or any illegal financial transactions.
• Creating multiple accounts to abuse the bonus system.
• Attempting to hack or gain unauthorized access to ko9's systems or software.
• Threatening, harassing, or engaging in abusive behavior toward other users.
• Creating an account using a false identity or fraudulent information.

If any of the above activities are detected, ko9 may permanently close the account without prior notice. In such cases, the balance may be forfeited and ko9 reserves the right to pursue legal action.

Responsible Gaming

Ko9 is committed to responsible gaming. Gaming should be a source of entertainment — not a way to solve financial problems. Use the tools below to stay in control of your gaming experience:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Reality Check: Receive reminders at regular intervals.
• Loss Limit: Gaming will automatically stop once you reach a set loss amount.

If you feel that gaming is having a negative impact on your daily life, please reach out to our support team. We're always here to help. For more information, visit our Responsible Play Visit the page.

Privacy & Data Protection

Ko9 takes the protection of your personal information seriously. Data collected during registration is used solely for service delivery and identity verification. ko9 never sells your personal information to third parties.

However, your information may be shared in the following circumstances:

• Upon a valid request from a legal authority.
• With transaction verification providers for payment processing.
• For fraud prevention and security purposes.

For more details, visit our Privacy Policy Read the page.

Limitation of Liability

Ko9 strives to provide uninterrupted service, but is not liable for the following:

• If a game or transaction is interrupted due to internet connectivity issues.
• Failure of third-party software or payment gateways.
• Unforeseen technical issues or force majeure events.
• If account credentials are exposed due to the user's own negligence.

Ko9 shall not be liable for any indirect losses or lost profits under any circumstances. Maximum liability is limited to the amount of the specific transaction in question.

Complaints & Dispute Resolution

If you experience any issues or have a complaint while using ko9, please contact our support team first. Most issues are resolved within 24 hours.

How to file a complaint:

• Email: support@ko9.world
• Live Chat: Available 24/7 via the website or app
• Submit a ticket from the Support section of your account

When submitting a complaint, include your account ID, the date and time of the issue, and a detailed description. The more information you provide, the faster we can resolve it.